When your SIM arrives
Keep the SIM carrier and order details somewhere safe.
Check that the SIM fits your phone and that the device can use another provider’s SIM.
Insert the SIM following your device’s instructions.
Open your Kettle account and follow the activation instructions for that connection.
Delivery and activation are different
A dispatched or received SIM is not automatically active. Your account shows activation progress separately. Wait for confirmation before relying on the connection.
The first service period starts when activation is confirmed, rather than when the SIM is posted. Check your account for the actual service and renewal dates.
If it has not arrived
Check the dispatch information in your account and Messages. Contact support with the order reference if it is missing or the address needs attention. Do not place a duplicate order to resolve a delivery problem.
If it has arrived but will not connect
Check activation status, turn flight mode off and restart your phone. If it still will not connect, tell support the phone model, the error shown and whether calls, texts or data are affected.