Choose the right connection
Open SIMs and select the connection you want to check. If your account has several SIMs, confirm the name or mobile number before taking any action.
Manage SIM: connection status and the details available for that SIM.
Usage: remaining data and the latest available network information.
Billing: the selected SIM’s plan, payment and renewal information.
Messages: saved Kettle account updates.
Several SIMs in one account
Each SIM has its own number, allowance, renewal date and payment status. A payment or change for one SIM does not automatically apply to the others. Names can help you tell family connections apart.
What a status means
Pending means work has not yet been confirmed complete. A payment confirmation, dispatched SIM or installed eSIM does not by itself confirm active network service.
If information is unavailable or marked as an older reading, refresh once and check its timestamp. Contact support if it remains unavailable; do not assume a blank usage figure means zero.