Start here
Kettle brings your mobile connection and account information together in one customer portal. Choose the topic that matches what you need help with.
Your account
Sign in using the link sent to your email address.
Open SIMs to find your connection and Manage SIM.
Open Billing for your selected SIM’s payment and renewal information.
Open Messages for saved account updates.
Choose a help topic
Getting started: plans, joining Kettle and signing in.
Your SIM and number: physical SIMs, eSIM installation, activation and number transfers.
Billing and usage: renewal dates, failed payments, cards, data add-ons and extra-usage credit.
Community SIMs: funding codes, applications, identity checks and funding dates.
Help and safety: connection problems, lost phones, privacy and contacting support.
Need a person?
Use the website chat or email [email protected]. Tell us what happened and which SIM is affected. Never send a full card number, security code, sign-in link or eSIM QR code.
Some services are being prepared for launch. If an action is unavailable in your account, contact us to check your options.