Choose the application route
If you do not have a funding code, use the Community SIM pool application route when available. Read the requirements shown there before starting.
Complete the requested checks
The pool route includes identity verification and the supporting evidence requested in that application. Its evidence requirements differ from the funding-code route.
Provide evidence only through the secure process. Do not attach identity documents, benefits letters or personal financial evidence to ordinary chat or email.
Submit and follow your status
Complete the details and submit the application. Check your account and Messages for updates or requests for more information.
A registration of interest is not a submitted application. A submitted application is not approval, and approval is not activation. Available funding places and required checks determine the next step.
If you later receive a code
An existing pending pool application may use a saved valid code after identity is confirmed. Ask support if the correct option is unclear rather than submitting duplicate applications.
No fixed address?
Explain this through the application’s supported route so delivery can be reviewed. Do not invent an address.