Check Billing
Sign in and select the affected SIM.
Open Billing and read the latest payment status.
Check whether payment failed, needs bank approval, is still processing or has already succeeded.
Resolve the payment
Follow the available secure payment or card-update option. Your bank may need to approve the payment. If the action is unavailable or the status is unclear, contact support.
Updating a card is different from paying an outstanding amount. Check the payment result separately.
If you have already paid
Do not pay a second time because service is still pending. Payment and network restoration are separate confirmations. Network changes can take up to two hours; contact support if the stated time has passed.
How we keep you informed
Check Messages and your email for account updates. Important texts may also be sent. A warning or reminder is not a new payment instruction if your account already shows a successful payment.
Never send card numbers, security codes or bank approval codes to support.