Contact Kettle, raise a complaint or ask about cancellation

Use the chat bubble on the Kettle website or email [email protected].

Tell us your account email, the affected mobile number or order reference, what happened, when it happened and the outcome you want. Send only the information needed for the issue.

Say clearly that you want to make a complaint. Explain what went wrong and what would put it right. Ask for the complaint reference and the next update. If unresolved, ask for Kettle’s complaints code and the escalation options that apply.

Tell us which connection you want to cancel and whether you want to keep its number. Ask us to explain the applicable cancellation date, any balance and refund position before proceeding. A request to cancel and a request to transfer a number are different instructions.

Tell us what would make communication easier. We will review the available options with you.

Never send card security codes, sign-in links, eSIM activation details, identity documents or benefits evidence through ordinary chat or email.